Important Information
Policies
To help make your stay at One King West Hotel And Residence in Toronto as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
The essential conditions are simple, with a few details worth checking before arrival.
One King West Hotel And Residence Toronto has policies covering arrival, departure, occupancy, pets, smoking, parking, cancellations, and special requests. The minimum check-in age is 18, with valid government-issued photo identification required. Check-in begins at 3:00 PM and check-out is at 11:00 AM. A minimum CAD 250 security authorization is placed on a credit card at check-in. One dog or cat under 20 pounds is permitted per room, provided the pet is not left unattended. The property is non-smoking, and smoking inside a guest accommodation can result in a cleaning charge. Children are welcome, although guests aged 17 and under must be accompanied by the registered adult at check-in. Cribs and rollaway beds are available subject to availability. The selected room determines maximum occupancy and any additional adult charges.
- Check-In
Check-in begins at 3:00 PM. The minimum check-in age is 18, and guests must present valid government-issued photo identification and a credit card in the registered guest's name.
- Check-Out
Check-out is by 11:00 AM. The property's valet overnight parking arrangement is also tied to this departure time.
- Security Deposit
A minimum CAD 250 security authorization is required on the credit card at check-in. The authorization is released at check-out, although the card issuer may take up to 10 business days to clear the hold.
- Room Capacity
Room rates are based on double occupancy. An additional CAD 50 charge applies for each person aged 18 or older beyond the included occupancy. Maximum sleeping capacity ranges from two to four people depending on the selected suite.
- Children and Extra Sleeping Arrangements
Children are welcome. Guests aged 17 or younger must be accompanied by the registered adult at check-in. A crib is available at no charge subject to availability, while an adult rollaway bed costs CAD 40 per day plus applicable taxes.
- Pets
One dog or cat under 20 pounds is permitted per room. The pet cannot be left unattended in the suite. A CAD 100 deep-cleaning charge applies, and the property must be informed about the pet before arrival.
- Smoking
One King West Hotel And Residence Toronto is non-smoking. Smoking inside a guest accommodation can result in a CAD 250 deep-cleaning charge.
- Parking
Valet parking is available for registered guests at CAD 60 plus HST per night, with in-and-out privileges until 11:00 AM. Availability is limited and spaces are first come, first served. Vehicle height, length, and width restrictions apply.
- ancellation
Reservations cancelled at least 24 hours before arrival by 3:00 PM EST incur no cancellation charge under the standard policy. Cancellations within 24 hours of arrival are charged 100% of the booked room nights, while no-shows are charged the full reservation amount. Some rates may have different conditions.
- Special Requests
Cribs, rollaway beds, washers and dryers, and other special requests can be requested but are subject to availability and cannot be guaranteed in advance. Dry-cleaning services are available for an additional charge.